Job Description

About the Role & Team

"We make magic." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. The Walt Disney Company is a world-class entertainment. Walt's passion was to envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for!

"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, working for Walt Disney Parks and Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are overseer and connection to our legacy and the backbone of our thriving innovations. Join our organization and watch your dreams come true.

This is an Hourly Full-Time role and will report to the Proprietor of the Grand Floridian Resort & Spa.

What You Will Do

You will partner with other departments to resolve dining issues, plan special celebrations, facilitate large party reservations and notate dietary needs.

• Make and confirm dining reservations adhering to AAA Five-Diamond, Forbes Five-Star, and Michelin Travel Guide etiquette and service.

• Work with A la Carte, Avail SE, Guest Service Suite, and Lilo

• Connect with guests and other cast to resolve reservations issues, dietary needs and booking large parties.

• Work with other Cast Members, convention services, disability offices, Very Important People (VIP) offices and Management, using Microsoft programs daily

• Complete general office tasks daily

• Demonstrated ability to handle multiple tasks and/or projects simultaneously

• Consistent track record working well in a fast-paced environment with tight deadlines

• Demonstrated ability to manage conflict/resolution

Required Qualifications & Skills

• Proficiency using a computer and computer programs like Microsoft Suites (Office – Word, Excel, PowerPoint, OneNote, etc.), and learn new software applications

• Exceptional written and verbal communication skills

• Knowledge of A La carte, Avail SE, Guest Service Suite, Lilo, and OneNote

• Ability to lift 10 lbs.

• Knowledge of wine and spirits

• Type at least 50 words per minute

• Flexibility with work schedule, including work nights, holidays, weekends and extended hours

• Knowledge of refunding to share point

• Knowledge of Lilo Systems and Web BEO

Preferred Qualifications

• Bilingual Skills

• Demonstrated proofreading skills

• Understanding of Walt Disney World procedures

• Ability to maintain and keep high levels of confidentiality

• Collaboration skills

• Validated Guest Service skills

Preferred Education

• Bachelor Degree or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

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